Backup y Recuperación ante Desastres

v1.0 · 7 de mayo de 2026

Procedimientos de backup, RTO/RPO y continuidad operativa.

This page describes Optiviera's backup procedures, recovery objectives, and business continuity measures designed to support platform resilience and data integrity.

Recovery Objectives

RTO

4 hours

Recovery Time Objective — target time to restore critical platform services after a major incident

RPO

24 hours

Recovery Point Objective — maximum data loss window in a worst-case disaster scenario

Backup Procedures

Backup TypeFrequencyRetentionNotes

Database (Full)Daily30 daysFull platform database backup

Database (Incremental)Every 6 hours7 daysIncremental changes since last backup

File StorageDaily30 daysUploaded files and documents

ConfigurationOn change90 daysPlatform and tenant configuration

Backup Protections

Backups encrypted at rest
Backups stored separately from primary data
Backup integrity verified on completion
Restore procedures tested periodically
Customer-initiated backups available in platform settings
Automated scheduled backups configurable by administrators

Disaster Recovery Procedures

DR plan documented and reviewed annually
Incident severity classification triggers DR procedures
Infrastructure failover procedures for critical services
Customer notification procedures activated during major incidents
Post-recovery validation before returning to production

Customer Responsibilities

While Optiviera maintains platform-level backups, customers are encouraged to regularly export critical business data using the platform's export functionality. Customers should configure backup schedules appropriate to their data criticality requirements. Customers are responsible for verifying that their data export requirements are met.

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